1. PRIVACY NOTICE: Here at Utopia Gallery Shopping we take your privacy very seriously and will under no circumstances pass any of your information on to third parties, neither will you ever be sent junk mail/Spam mail as a result of ordering from this site. All information will be kept between ourselves and used only in order to serve, process and deliver your goods to you. If at any time you would like your details removed from our records, simply inform us of the fact and we will be only too happy to do so.
2. Delivery. Where possible your order will be dispatched to you within 2 working days, this excludes weekends and public holidays. If for any reason there is to be a slight delay, we will always send an email informing you of this and explaining the reason for the delay. There is a standard set delivery charge of £3.95, this is for normal delivery within the UK. Orders outside of the UK should email for postal services & charges. Parcels are sent via Royal Mail and do not carry insurance, unless this has been asked for via email and extra fee agreed and paid for. You will receive an email when your order is dispatched. Proof of postage is always obtained for all parcels sent.
4. Returns Policy. Our customers enjoyment and satisfaction are the most important aspects of our business here at Utopia Gallery Shopping and so we want you to be able to purchase with confidence. If there is a problem, or you are unhappy in any way with the item/items you have received, then you must feel free to return them to us.
You may return any item within 28 days providing it is still in its packaging and has not been used, or opened. We will refund the cost of the goods, but however cannot refund the shipping cost. This does not affect your statutory rights.
5. Contacting Us. You can contact us here at Utopia Gallery Shopping at any time using our shop email raine-phil@utopiagalleryshopping.co.uk We will endeavour to reply to your email within a period of 24 hours, sooner in most cases.
6. How Do I Purchase An Art/Craft/Jewellery Item? Because each Art/Craft item is a one of a kind we can only carry a single item in stock. Therefore to purchase any of these items, in the first instance please email raine-phil@utopiagalleryshopping.co.uk quoting item/items number/s and description and we will get back to with ordering details.
